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Tools
We have a variety of paid tools used across Storyteller. For any work that will be shared or saved for future reference, it is critical that we all work from the same tools.
This page outlines the main tools we use and their purpose.
Airtable
Airtable is the main hub for Storyteller operations and is set out into 4 clear bases.
Storyteller - Product
The purpose of this base is to be a well-organised roadmap where anyone in the company can see details on what we are currently working on and what we plan to work on in the future. The roadmap is viewed daily and updated at least weekly.
It also houses all features in our arsenal so teams have visibility on the full capability of the Storyteller offering.
Storyteller - Delivery
This base is critical for client operations as it houses all our clients, integration actions, creative content, and QA checklists.
Storyteller - Support
Storyteller - Support brings together the support function, making visible client content tasks for the day, issue reporting, and the live operations roster.
Storyteller - Business Operations
Here we have non-client specific operations that guide how the business is run. The focus is people, onboarding, and non-client projects and tasks.
Here are example Airtable use cases and here is a list of formulas.
Confluence
Confluence is Storyteller's knowledge base. Its main purpose is to be the place to find information on how we work and product feature guides. If you have a question, search Storyteller Confluence first.
The guide for writing and storing documentation in Confluence is in the Writing and Documentation page.
Figma
Figma is our design tool used across the company for UX/UI and the design and creation of content and templates for clients.
SharePoint
SharePoint is our storage hub for files such as Excel, Word, PowerPoint, and PDFs. This is mainly used for client reports, presentations, and legal documentation.
Jira
Jira is used predominantly by the R&D project manager and engineering as their tool for managing software tasks. All engineering work should be ingested into Jira via tickets so work is organised, tracked, and visible to the company.
Microsoft 365
We have access to the Microsoft Office suite of tools such as Outlook, Excel, Word, and PowerPoint, so it is essential that we use them when needed.
Microsoft Teams
For internal video calls we use Microsoft Teams as it is part of Microsoft 365. Teams includes functionality such as screen recording and transcribing, which syncs with OneDrive.
When setting up a Teams meeting via Outlook, always select the Teams Meeting toggle so the invite includes a video link.
For external meetings, use the client's preferred platform and it is acceptable to use Zoom if required.